Strategic Management and Public Service Delivery in Transport Company of Anambra State (TRACAS) and Anambra Integrated Development Strategy Transport Limited (ANIDS)

Abstract

This study investigates the effect of strategic management on public service delivery in selected public sector organizations in Anambra state. The specific objective of the study is to establish whether digitalization affects public service delivery in selected public sector organisations in Anambra state, Nigeria. Based on the above objective, research question and hypotheses were formulated and tested for the study. Relevant literatures were thoroughly reviewed and the study was anchored on the Strategic Management Theory by Fred R. David, Michael Porter, and Henry Mintzberg. Data was collected from a population of 454 staff of the selected organizations under study. The data collected were presented using simple percentage and analyzed, using Pearson correlation analyses. The study revealed that digitalization has an effect on public service delivery in selected public sector organisations in Anambra state, Nigeria. The study therefore, recommended that human resource activities in the public sector, especially public enterprises should be strategically geared towards the attainment of better services to the public.